I need a review of how this book will help me do my job better. My job is to tak

I need a review of how this book will help me do my job better. My job is to take phone and email orders and enter them and respond to customers who have complaints/loss orders/incorrect shipments. I really need 3 people to do my job. I spend a good deal off the clock working because they dont allow overtime. My work wants me to add one more thing to my plate and that is this review…they say they are trying to better us.

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